Frequently asked questions

where does the money go?

Hundred percent of income is allocated to support women from Nunayú and their families trough payments, therapies, social care, courses, trainings and workshops to improve their skills and quality of life.

shipping

We currently ship to Mexico and the US.  

All shipments are trackable.

Orders in Mexico

CDMX 

Shipping inside Mexico City costs $89mxn [$4.50 usd] and takes 3 - 5 business days, after being processed. 

You can also pick up you purchase in our central office on: Avenida Revolución 1101, interior 1, Col. Merced Gómez, Benito Juárez, Mexico City. Please note that due to Covid we are not in the office everyday, contact us before if you want to pick up you order.

We also have express orders, or same day delivery. Contact us for more information.

Rest of Mexico

Standard Shipping costs $140mxn [$7 usd] and takes 4 - 6 business days to arrive.

Orders in the US

Standard Shipping cost $4.50 usd, and takes 3 - 6 business days to arrive, after being processed. 

Express Shipping cost $11 usd and takes 1 - 2 business days to arrive after being precessed.

what payment options do you have?

We have several payment methods available at check out. You can pay using a credit or debit card, PayPal, or cash if you are going to pick up your order. You can also pay through wire transfer or at Oxxo by choosing 'Cash payment' at checkout. 

What can I do if a product is damaged?

We check all our items before shipping, but if you receive a damaged piece, or with a defect please contact us by email: nunayu@elpozodevida.org.mx or though our social media accounts.

Just tell us the name of the product and the kind of damage. We will reply as soon as possible.

Where can I find Nunayu's Jewelry?

Besides our online store, you can find us in Etsy, El costal de Adelita, In all we trust, and Norte27 in Chihuahua.

You can also find us in our central office on: Avenida Revolución 1101, interior 1, Col. Merced Gómez, Benito Juárez, Mexico City. Please contact us if you want to visit the office. 

Don't forget to follow us in social media to be the first to know about events in Mexico and US.